Last updated: September 11, 2026
Introduction
This privacy policy explains how vine-raven collects, uses, stores, and protects personal information when you use our card recovery services or visit our website. We are committed to ensuring your privacy and complying with applicable data protection legislation including the UK General Data Protection Regulation and the Data Protection Act 2018.
Information We Collect
Personal Information You Provide
When you submit a card recovery request, we collect:
- Full name
- Email address
- ATM location details
- Service selection and incident details
- Identity verification documents when required
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on each page
- Date and time of visit
How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing your card recovery request
- Communicating with you about service status and updates
- Coordinating with ATM operators and banking institutions
- Verifying your identity for security purposes
- Maintaining records of service requests
- Improving our website and services
- Complying with legal and regulatory obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To fulfill our service agreement with you
- Legitimate interests: To operate and improve our business
- Legal obligation: To comply with applicable laws and regulations
- Consent: Where you have provided explicit consent for specific processing activities
Information Sharing and Disclosure
We may share your personal information with:
- ATM operators and banking institutions necessary to complete card recovery
- Service providers who assist with business operations (subject to confidentiality agreements)
- Law enforcement or regulatory authorities when legally required
- Professional advisors including lawyers and accountants
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Service request records: 7 years from date of service completion
- Communication records: 3 years from last contact
- Website usage data: 24 months
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
Your Rights
Under UK data protection law, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision making
To exercise any of these rights, please contact us using the information provided on our contact page.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. For detailed information about our cookie practices, please review our Cookies Policy.
International Data Transfers
Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to the address you provided.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us at [email protected].
Supervisory Authority
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.